Open Source Summit + ELC North America 2020

Measuring service uptime can be a daunting task, but not for the Simpsons! Viewers will leave with a clearer understanding of how to account for services, how SLxs can define and guide what to monitor, and how to implement reliability targets and error budgets; all told by fabled Springfield wisdom.

Building services is important, but what happens after they are built and running in production? How do we establish trust with our customers that our service will actually be available? Who creates these definitions and how do we measure them?

Service Level Indicators (SLI), Agreements (SLA), and Objectives (SLO) are central to an operations mindset and foundational tools for effective Site Reliability Engineering. This talk will take you on a journey through Springfield as we discuss exactly what SLIs, SLAs, and SLOs are, how to measure them, what targets should be measured, how to define uptime, availability, and acceptable error rates, and what happens when they are breached.

Attendees will leave with a clear understanding of how to monitor and report for their services, how SLIs, SLAs and SLOs can aid in this process, and how to implement them within their own teams.